Cleaner Swiss Cottage Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Swiss Cottage provides domestic and commercial cleaning services to customers in its service area. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation for any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any person, business, or organisation that requests or receives cleaning services from Cleaner Swiss Cottage.

Company means Cleaner Swiss Cottage, the provider of cleaning services.

Service or Services means any cleaning or related services supplied by the Company to the Client, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and related tasks.

Cleaner means any person engaged by the Company to perform the Services.

Premises means the property or location where the Services are to be carried out.

2. Scope of Services

The Company provides cleaning services within its designated service area in and around Swiss Cottage and nearby locations. All Services are subject to availability and confirmation by the Company.

The specific tasks to be performed, the duration, and the frequency of the Services will be agreed in advance with the Client during the booking process. Any additional tasks or changes to the original agreement may result in extra charges, subject to the Client’s prior approval.

The Company reserves the right to refuse or discontinue Services at any Premises that it deems unsafe, inaccessible, or unsuitable for the Cleaner, including where there are unreasonable health and safety risks.

3. Booking Process

Bookings for Services can be made through the Company’s accepted booking channels, as made available from time to time. The Client is responsible for providing accurate and complete details when making a booking, including full address, access instructions, type of property, size of the area to be cleaned, and any specific requirements.

All bookings are subject to confirmation by the Company. A booking will only be considered accepted once the Company has confirmed the date, time, and type of Service to the Client.

The Company may request further information or clarification before confirming a booking, particularly for larger properties, specialist cleaning requests, or commercial premises.

The Client must inform the Company at the time of booking of any particular sensitivities at the Premises, including delicate surfaces, restricted areas, alarm systems, pets on the property, or any known hazards.

4. Access to the Premises

The Client is responsible for providing safe and timely access to the Premises at the agreed service time. This may include ensuring that someone is present to admit the Cleaner or arranging keys or access codes in advance.

If the Cleaner is unable to gain access to the Premises at the agreed time due to circumstances within the Client’s control, the Company may charge a call-out or late cancellation fee as outlined in the cancellation section below.

Any keys provided to the Company or its Cleaners must be clearly labelled but without showing the full address. The Company will take reasonable care to keep keys secure, but accepts no liability for any loss arising from misleading or incomplete labelling provided by the Client.

5. Client Obligations

The Client agrees to provide a safe working environment for the Cleaner, including running water, electricity, adequate lighting, and safe access to all areas to be cleaned.

The Client must secure or remove any valuables, cash, or sensitive documents before the commencement of the Service. The Company will not be responsible for the loss of any items that were not properly secured or that cannot be verified as missing as a result of the Service.

The Client must inform the Company of any items, surfaces, or materials that require special care or are particularly fragile. The Company will not be liable for damage to items that were not disclosed as fragile or were already in a state of disrepair.

6. Payments and Charges

Service fees will be communicated to the Client at the time of booking or in advance in writing. Prices may be based on hourly rates, fixed rates, or a combination of both, depending on the type of Service.

The Company reserves the right to revise its rates periodically. Any changes to prices will not affect confirmed bookings that have already been accepted, unless the scope of work is altered by mutual agreement.

Payment is due in accordance with the payment terms notified to the Client. This may be in advance of the Service, on the day of Service, or on invoice terms for certain commercial Clients. Accepted payment methods will be communicated to the Client and may include card payments, bank transfer, or other cashless methods.

Where payment is not received when due, the Company may suspend or cancel future Services until payment is made in full. The Company may also charge interest or late payment fees as permitted by applicable law.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the Company adequate notice, as specified below. Notice must be given through the same booking channels or by any other method expressly accepted by the Company.

For regular domestic cleaning bookings, the Company generally requires at least 24 hours notice to cancel or reschedule a booked visit without charge. For one-off, deep, or end of tenancy cleans, a longer notice period may apply, which will be notified to the Client at the time of booking.

If the Client cancels or reschedules a booking with less than the required notice, the Company may charge a cancellation fee up to the full value of the planned Service to cover the Cleaner’s time and associated costs.

If the Cleaner is unable to attend due to illness, transport issues, or other unforeseen circumstances, the Company will inform the Client as soon as reasonably possible and, where possible, offer an alternative appointment or replacement Cleaner. The Company will not be liable for any loss arising from such cancellations but will refund any pre-paid amounts for Services not delivered.

8. Service Quality and Complaints

The Company aims to provide a professional and consistent cleaning service. If the Client is dissatisfied with any aspect of the Service, the Client must notify the Company promptly, ideally within 24 hours of the Service taking place, so that the Company can investigate and, where appropriate, rectify the issue.

Where a complaint is justified and directly relates to the quality of the cleaning work, the Company may, at its discretion, offer a re-clean of the affected area or another appropriate remedy. Any such remedy will be the Client’s sole and exclusive remedy for any service-related issues.

9. Liability and Insurance

The Company will take reasonable care in providing the Services and will maintain appropriate insurance cover for its activities. On request, the Company may provide basic details of its insurance arrangements to the Client.

The Company’s total liability to the Client in respect of any loss or damage arising from the provision of the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid by the Client for the specific Service in question, except where liability cannot be limited by law.

The Company shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services.

The Company will not be liable for any damage caused by faulty equipment, products, or materials supplied by the Client or by third parties, or for any pre-existing damage or wear and tear at the Premises.

10. Use of Cleaning Products and Equipment

The Company may provide cleaning products and equipment as part of the Service, or may agree to use products and equipment supplied by the Client. Where the Client supplies products or equipment, the Client is responsible for ensuring that they are safe, appropriate for the intended use, and in good working order.

The Company will not be responsible for any damage or ineffective results arising from the use of unsuitable or defective products or equipment provided by the Client.

The Company will follow reasonable health and safety practices when using cleaning chemicals and equipment, and the Client agrees to keep children, pets, and vulnerable persons away from areas where active cleaning is taking place.

11. Waste Handling and Environmental Considerations

The Company will handle general household and office waste created in the course of the cleaning tasks, such as emptying internal bins into the Client’s designated external waste and recycling containers, in accordance with reasonable standards and local waste regulations.

The Company does not operate as a licensed waste carrier and will not remove large volumes of waste, bulky items, construction rubble, garden waste, electrical items, or hazardous materials from the Premises. The Client is responsible for arranging appropriate disposal for such items in line with applicable regulations.

Hazardous waste includes, but is not limited to, medical waste, syringes, chemicals, asbestos, paint, solvents, oils, contaminated sharps, and any material classified as hazardous under applicable waste laws. The Company reserves the right to refuse to handle any waste that it considers unsafe or outside the scope of routine cleaning.

The Client agrees to provide clearly marked waste and recycling containers where available and to inform the Cleaner about any specific recycling practices that apply at the Premises.

12. Health and Safety

The Company is committed to maintaining high health and safety standards for both Clients and Cleaners. Cleaners will not undertake tasks that may expose them to unnecessary risk, including working at dangerous heights, lifting excessively heavy items, or handling hazardous materials.

The Client must notify the Company of any known health and safety risks at the Premises, including structural issues, electrical hazards, or aggressive animals. The Company may suspend or modify the Service if it considers that health and safety cannot be adequately assured.

13. Confidentiality and Data Protection

The Company will treat all personal information provided by the Client as confidential and will only use it for the purposes of administering and delivering the Services, complying with legal obligations, and improving its operations.

The Company will take reasonable steps to protect personal data against unauthorised access, misuse, or loss, and will process such data in accordance with applicable data protection laws in the United Kingdom.

14. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing Services after the date on which the changes are notified or made available to the Client.

If the Client continues to use the Services after any changes to these Terms and Conditions take effect, the Client will be deemed to have accepted the revised terms.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

17. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior understandings, representations, or agreements, whether written or oral, relating to the same subject matter.

No variation of these Terms and Conditions shall be effective unless it is made in writing and expressly agreed by the Company.